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As storm recovery continues, we are aware that the Outage Map is not showing some customers who are still without power. Our internal systems for identifying outages and prioritizing restorations are still functioning.

We know it is frustrating for our customers and are working hard to reconcile the outages shown on the map. Please continue to report outages, as needed.

Our crews will continue to work around the clock until the last customer is restored.

November Wind Storm

Over the last 24 hours, more than 150 line crews and 70 tree crews worked throughout the day and night to help over 22,000 customers regain power from storm related outages.  We now have 98% percent of our customers back online since the bomb cyclone hit Western Washington Tuesday afternoon and will continue to work as fast as we can to restore every customer.

alert 

Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

solar rooftop

Storing Your Own Power

Batteries can provide temporary back-up power during an outage and store excess electricity from rooftop solar. If you’re purchasing your own battery, PSE offers installation guidelines.


I’m a homeowner

Download guidelines for installing a battery only
I want to pair a battery with solar panels
I’m actually just interested in rooftop solar right now


I’m an installer

Download guidelines for installing a battery only 
I’m installing a battery with solar panels

Per PSE's Electric Tariff G, Schedule 80, we also strongly encourage installers and our customers to report their battery installations throughout our service area by filling out and submitting this online notification form. By sharing your information, you’ll help PSE properly manage the services that we provide to all customers on our grid, and also help us evaluate further opportunities to support customers’ battery storage installations.

PSE is also testing battery storage in a variety of local scenarios to determine the best ways they can potentially enhance the grid and meet our customers’ unique energy needs.

Learn more about our battery storage projects
Get answers to common battery storage FAQ


Community Engagement Report

PSE strives to empower historically disenfranchised customers in the clean energy transition by providing the opportunity to co-design the next iteration of our customer programs. We are building procedural equity into our work and creating space for collaboration between customers and utilities to create inclusive, accessible clean energy programs and resources. From September 2022 through May 2023, PSE conducted community engagement on future distributed energy resource (DER) programs, including batteries, solar installations, and demand response (DR) programs. We listened in focus groups, workshops, and surveys to better understand the benefits and barriers customers may face when it comes to DER products to ensure future program design can alleviate these barriers and maximize the desired benefits.

Access our full community engagement report
Access a brief summary of the work, including key lessons learned

 

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ASK AN ENERGY ADVISOR

Have a question about battery storage or need help with our Customer Connected Solar program?

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